Return & Refund Policy

Thank you for shopping at Chalo, operated by SHOOPY. We are committed to providing you with the best online shopping experience. Please read our Return and Refund Policy carefully to understand your rights and obligations when using our website for fashion, footwear, electronics, and sexual wellness products.

1. Returns

1.1 Eligibility:

You may return items within 7 days of the delivery date.
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
1.2 Exclusions:

Certain items, such as intimate or sanitary goods, hazardous materials, or custom-made products, may not be eligible for return.
1.3 Initiating a Return:

To initiate a return, contact our customer support team at [customer support email/phone number]. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
1.4 Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
2. Refunds

2.1 Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 Refund Eligibility:

Refunds are processed for eligible returns. If approved, the refund will be credited to the original payment method within a reasonable timeframe.
2.3 Non-Refundable Items:

Certain items are non-refundable, including but not limited to gift cards, downloadable software, wellness items and products that have been used or damaged by the customer.
3. Exchange Policy

3.1 Eligibility:

We do not offer direct exchanges. If you need a different size, color, or item, please return the original item and place a new order.
4. Damaged or Defective Items

4.1 Reporting:

If you receive a damaged or defective item, contact us within 7 days of receiving the product. Provide photos and a detailed description of the issue.
4.2 Resolution:

We will assess the issue and, if deemed valid, offer a replacement or a refund.
5. Cancellations

5.1 Cancellation Policy:

Orders can be canceled within 24 hours of purchase. Contact our customer support team for assistance.
6. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Email: [].
This Return and Refund Policy is subject to change without notice. Please check our website for the most up-to-date information.